Monday, April 26, 2010

Voicemail Tip of the Week: Phone Commands

TWU’s new voicemail system is integrated with email. Voicemail messages are automatically delivered to your email inbox. Messages can be accessed by phone, or by email, whichever is preferred. When accessing the system by phone, keystrokes are used to perform functions. Some of the commonly used functions are listed below.

To access the voicemail system from your office phone:
Denton: call 4646, press #, enter security code
Dallas & Houston: call 81 4646, press #, enter security code

Listen to new press 1, 1
Listen to saved press 1, 2
Save a messagepress 1
Fwd a messagepress 2
Delete a messagepress 7
Reply to a messagepress 5, 2
Call back the sender of a messagepress 5, 1
To bypass a greetingpress #
To record a greetingpress 5, 4, 1
Listen to greetingpress 5, 4, 2
Change security codepress 5, 5, 3
Time/date message stampAutomatically read
Log out of boxhang up

Important Note: Voicemail and e-mail are integrated on this system. Voicemail messages are automatically delivered to your email inbox. Messages can be accessed by phone, or by email, whichever is preferred.

During message playback, there are several features available:

Save current message..................... 1
Forward message to extension....... 2
Skip to next message..................... 3
Replay current message................. 4
Rewind message 6 seconds........... 5
Fast forward message 6 seconds... 6
Delete this message, play next....... 7

Features available at all times:

Return to a previous menu............. *
Finish a key entry........................... #

Voicemail is available for all permanent faculty and staff. To setup an account, e-mail voicemail@twu.edu from your TWU e-mail account and include name, campus and telephone extension.

Want more information?
Call the TWU Helpdesk (940) 898-3971

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