Voicemail Tip of the Week: Phone Commands

TWU’s new voicemail system is integrated with email. Voicemail messages are automatically delivered to your email inbox. Messages can be accessed by phone, or by email, whichever is preferred. When accessing the system by phone, keystrokes are used to perform functions. Some of the commonly used functions are listed below.

To access the voicemail system from your office phone:

Denton: call 4646, press #, enter security code
Dallas & Houston: call 81 4646, press #, enter security code

Listen to new	press 1, 1
Listen to saved	press 1, 2
Save a message	press 1
Fwd a message	press 2
Delete a message	press 7
Reply to a message	press 5, 2
Call back the sender of a message	press 5, 1
To bypass a greeting	press #
To record a greeting	press 5, 4, 1
Listen to greeting	press 5, 4, 2
Change security code	press 5, 5, 3
Time/date message stamp	Automatically read
Log out of box	hang up

Important Note: Voicemail and e-mail are integrated on this system. Voicemail messages are automatically delivered to your email inbox. Messages can be accessed by phone, or by email, whichever is preferred.

During message playback, there are several features available:

Save current message..................... 1
Forward message to extension....... 2
Skip to next message..................... 3
Replay current message................. 4
Rewind message 6 seconds........... 5
Fast forward message 6 seconds... 6
Delete this message, play next....... 7

Features available at all times:

Return to a previous menu............. *
Finish a key entry........................... #

Voicemail is available for all permanent faculty and staff. To setup an account, e-mail voicemail@twu.edu from your TWU e-mail account and include name, campus and telephone extension.

Want more information? Call the TWU Helpdesk (940) 898-3971