Voicemail Tip of the Week: Phone Forwarding

TWU has a new voicemail system for all permanent faculty and staff. The new system integrates voicemail with e-mail, delivering all messages to both telephone and e-mail. To request an account on the new system, e-mail voicemail@twu.edu and include your name, campus, and telephone extension.


Phone forwarding is the process by which an end user determines when voicemail answers calls. There are two types of phone forwarding available: all and partial. If all call forwarding is set, all calls to that extension are immediately forwarded to voicemail. If partial forwarding is set, voicemail answers after several rings or immediately if busy.

To set all call forward
Pick up the receiver.
Press * 1 81 4646.
Hang up.

To set partial forward
Pick up the receiver.
Press * 2 81 4646.
Hang up.

When using a display multi line phone, FWD SET will appear.

To clear all call forward
Pick up the receiver.
Press # 1.
Hang up.

To clear partial forward
Pick up the receiver.
Press # 2.
Hang up.

When using a display multi line phone, FWD CNCL will appear.

When calling campus extensions using a display multi line phone, the phone system will display the type of forwarding set.
FDB indicates that voicemail has answered the call due to busy status.
FDN indicates that voicemail has answered the call due to no answer.
FDA indicates that voicemail has answered because all calls are forwarded.

Voicemail is available for all permanent faculty and staff. To setup an account, e-mail voicemail@twu.edu from your TWU e-mail account and include name, campus and telephone extension.
Want more information? Call the TWU Helpdesk (940) 898-3971